Refund Policy

1. 14-day money-back guarantee

If you have not generated any photo session in a billing period, you can request a full refund of that period within 14 days of the charge. No questions asked. Write to info@raia.global and we will refund you.

2. Overview

RAiA, operated by Topo Colectivo S.L., is a monthly subscription. Payments are billed in advance and all prices include VAT. Payments, invoicing and tax are handled by Stripe, which acts as the merchant of record, so refunds are issued through Stripe back to your original payment method.

3. Right of withdrawal (EU consumers)

As a consumer in the EU you normally have 14 days to withdraw from a distance contract. Because RAiA delivers digital content immediately, by starting your first photo session in a billing period you request immediate performance and acknowledge that you lose your right of withdrawal for that period once the photo session is complete. Until you generate your first photo session, the money-back guarantee in section 1 applies.

4. Photo sessions that fail

A photo session is atomic. If it fails because of us or our providers, it does not count against your quota and you are not charged for it, so there is nothing to refund. If only some images are produced, we return the photo session to your quota and you keep the images that were generated.

5. Cancellations and renewals

You may cancel at any time from My Account. Cancellation takes effect immediately and no further payments are taken. We do not prorate or refund the current period, and any unused photo sessions for that period are lost. To avoid the next charge, cancel before your renewal date.

If you were charged for a renewal you did not intend and you have not used any photo session in that new period, contact us within 14 days and we will refund it.

6. How to request a refund

Write to info@raia.global from the email address on your account, telling us which charge you mean and why. Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

7. Your statutory rights

Nothing in this policy limits your mandatory rights as a consumer under Spanish and EU law. See also our Terms and Conditions and Privacy Policy.